We at Lunavi Jewelry want you to be completely satisfied with your purchase. Please review our Refund Policy to understand the conditions for refunds and returns.

Eligibility:

• To be eligible for a refund in exchange for store credit, customers must provide unboxing videos of their purchases. This ensures the proper verification of items returned. Only regular-priced items are eligible for a refund.

Returns:

• Customers must notify Lunavi Jewelry within two (2) days of receiving the order to initiate a return process.

• Items must be in their original condition, unworn, and in the original packaging.

• Customers will be responsible for return shipping costs.

Damages and Issues:

• If you receive a damaged or defective item, please contact Lunavi Jewelry immediately with photographic evidence.

• We will assess the situation and provide guidance on the return process for damaged or defective items.

Exceptions/Non-Returnable Items:

• Custom-made or personalized items are non-returnable unless they are defective or damaged upon receipt.

• Additionally, gift cards, discount clearance items, and final sale items are non-returnable.

Refunds:

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed in the form of store credit.

• Shipping costs are non-refundable unless the return is due to a mistake on our part or if the item is damaged.

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We guarantee that all items undergo strict quality control and inspection before shipping. Every customer should be able to receive a photo and/or video of their order/s before they are packaged and dispatched.

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If you have any questions or concerns about our Refund Policy, please contact us. Lunavi Jewelry aims to provide a positive customer experience, and we appreciate your understanding of our refund guidelines.

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Thank you for shopping at Lunavi Jewelry.

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Date of Last Update: July 2024